Contact

Frequently asked questions

Where is my data?

Locally in your browser’s IndexedDB, encrypted with your administration password. A synchronised copy is stored in your Spendle account; transactions are retrieved from your bank via GoCardless (PSD2).

Full explanation: Where is my data?

Why does the PSD2 connection fail?

Always wait until the connection screen indicates that the connection is complete. This can take up to 1 minute. Closing or refreshing the screen earlier will cause the connection to fail. Then check the bank selection, that your browser accepts cookies and redirects, and the GoCardless status page.

Full steps: PSD2 connection failed

How do I remove duplicate transactions?

Open Transactions, filter on Potential duplicates and delete row by row or in bulk via the action menu.

Full steps: Remove duplicate transactions

Why do my transactions appear doubled (book account)?

This is almost always because a Book account is set on the transaction (manually or via a rule). Clear the Book account field on the transaction to remove the duplicate, and adjust any rules that fill it incorrectly.

Full explanation: Transactions appear doubled (book account)

How do I cancel my subscription?

Spendle does not renew automatically. Export your transactions (CSV and/or encrypted .sdb back-up) before the licence expires — afterwards the administration cannot be opened without an active licence.

Full explanation: Cancelling your subscription and Close account.

Question not listed here?

Follow these routes in order — the first that works is usually the fastest.

1. Search. Use the search bar at the top of this support site. The search function covers all articles (Dutch, English, German) and works offline, because everything runs in your browser.

2. Context-sensitive help in the app (F1). This support site can be opened directly from Spendle on the topic of the active screen. Press F1 (PC) or choose Help in the top-left menu (app). Spendle opens the corresponding support page.

3. Ideas box. Suggestions, ideas or feedback go through the ideas box. This is the appropriate route for feature requests and improvements.

4. GoCardless status. Issues with the PSD2 connection? Check the GoCardless status page first.

5. Email (last resort). If the answer is not found anywhere on this support site and the ideas box does not help, you can as a last resort email info@spendle.com. Personal questions are handled on a best-effort basis; urgent issues take priority, other questions may take longer.