PSD2 connection failed
If a PSD2 connection does not succeed immediately, work through the steps below.
Step 1 — Check the bank selection
Section titled “Step 1 — Check the bank selection”-
Click + Bank connection in the Import screen.
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Verify that the correct bank is selected. Pay attention to the exact name and region of your bank.
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Check that your browser accepts cookies and redirects — Spendle and GoCardless require these for the authentication flow.
Step 2 — Bank temporarily offline
Section titled “Step 2 — Bank temporarily offline”Banks carry out maintenance overnight. Try again during the day. Also check the GoCardless status page to see whether the PSD2 service or a specific bank has an outage.
Still no luck?
Section titled “Still no luck?”Send an email to info@spendle.com with:
- The bank name.
- The device and browser being used.
- What you see exactly (a screenshot helps).
- Optionally: the logs from Spendle. First click Refresh in the Import tab, then download the logs — this provides additional context for a support request with GoCardless.